Terms & Conditions

Arrow Models (a trading name of Model International Limited) is recognised as the legal owner and operator of this website. By using this website and placing orders, you are deemed to have accepted our Terms and Conditions. We may delete data, change product information including prices, change our Terms and Conditions and add or remove website functionality at any time without notice. Your continued use of our website after changes are made constitutes your acceptance of the new Terms and Conditions.


After-sales service

If you have any questions about the care or use of your product, then Contact Us and we will be glad to help.  As retail professionals we have many years of experience and technical knowledge.


At Arrow Models we take the security of our customer data very seriously and provide a trusted and secure online shopping experience. All sensitive data including personal data, passwords and card payment information is securely encrypted and protected using advanced encryption technology known as Secure Sockets Layer (SSL). All sensitive data you transmit to us is encrypted thus preventing it from being used by hackers.

Product Details

We take great care to present the products on our website as accurately as possible. However, descriptions and images are supplied by manufacturers and distributors and we cannot guarantee their accuracy and errors may occur.  Images may not be an accurate representation of the actual products.

Product Use in Non-UK Countries

All products comply with UK laws and are primarily intended for use in the UK.  We offer no guarantee as to their suitability for use in other countries. Under UK law all electrical products are supplied with a UK style mains plug.  It is the responsibility of international buyers to ensure suitability before purchase. 


You can place orders directly through this website, or if you prefer by post, email, fax or telephone. If you have made a mistake with your order then please Contact Us immediately.

Our website allows you to offer to purchase products from Arrow Models. Your offer does not become an order until we agree to supply your products to you, which happens only when we despatch your order. There is no contract of sale until we despatch your order. If we decline your offer we will advise you and refund your payment. By placing an order you are deemed to have accepted our Terms and Conditions.

All products listed are subject to availability. If for any reason a product is out of stock, you will be notified and offered the option to either wait until it is back in stock, change your order to an alternative product or cancel your order for a refund.  

All product images are for illustration purposes only. Colours and styles may vary.


All prices for products include the current rate of VAT sales tax for orders delivered in the UK only.  Orders shipped to any country outside of the UK may be subject to customs charges by that country's customs authority upon import. Any customs duties and taxes are in addition to our prices and delivery charges and are the full responsibility of the customer. Delivery charges are additional and are calculated at the time you checkout your order.  Despite our best efforts in ensuring that website prices are up to date and accurate, errors may occur. If there is a pricing error in your order then we will give you the option to accept the correct price, amend or cancel your order.


We accept credit/debit card and Paypal payments. All card payments are through a secure online payment gateway using the very latest SSL security encryption technology to protect you from fraud. We do not store any confidential card details.  Payment must be made before we can despatch your order.

Cancellation and Returns

If you wish to cancel an order before it has been despatched then you must contact us immediately otherwise you will have to pay for the return of your order.  Please read our Returns Policy for full details.


We aim to despatch express and priority orders within 24 hours of receipt of order, excluding weekends and public holidays. Please take great care to check that your order is correct when it arrives. Once you have taken delivery you have 48 hours to notify us of any defective, damaged or missing products.

Please read the terms and conditions for Delivery and Shipping Information for full details of our delivery services.


Refund payments will normally be made within five working days excluding weekends and public holidays.


We will only use the data that you supply in the processing and delivery of your order. It will not be shared with any other party without your permission.


This website and all the materials on it are protected by copyright.  Permission is given to download elements of the website only for use in the course of transactions with Arrow Models.

Site Links

We do not endorse the products or services of the websites to which we provide links, nor do our terms and conditions apply to them.

Company Details

Arrow Models is a trading name of Model International Limited and trades from business premises at 5 Lora Courtyard, Wykeham, Scarborough, North Yorkshire, YO13 9QP.   See our Contact Details.

Model International Limited is a company registered in England No: 02471322.   Registered office: St Martins House, Main Street, Seamer, Scarborough, North Yorkshire, England, YO12 4PS.     VAT Number: GB546986582


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